Shipping & Returns

Do you offer free exchanges?

Exchanges may be made for items in unworn or unused condition (i.e. no signs of bending for leather straps) within 14 days of receipt.

For orders shipped within the United States, exchanges are free of charge. International orders may not be exchanged.

*Please Note: Custom straps cannot be exchanged.

What is your return policy?

Domestic Returns
As part of our No-Hassle Returns Policy, returns may be made for items in unworn or unused condition (i.e. no signs of bending for leather straps) within 30 days of receipt. Refunds will be given for the original purchase price less any shipping fees upon receipt of the returned item minus a $25 restocking fee.

International Returns
We do not accept international returns in most cases.

EU customers — your 14-day right of withdrawal: If you are a consumer in the EU, you may withdraw from your purchase within 14 days of receiving your goods, without giving a reason. If you exercise this right, you are responsible for the actual direct cost of returning the goods. You remain entitled to withdraw even if an item has been worn or used; however, we may reduce your refund to reflect any diminished value resulting from handling beyond what is necessary to establish the item's nature, characteristics, and functioning. You may return the goods using a carrier of your choice, or request a prepaid label, in which case the return shipping cost will be deducted from your refund. We will refund the price of the goods plus the original standard delivery charge within 14 days of receiving the returned goods or your proof of return. EU customers outside of the 14 day window are ineligible for returns.

Condition of Returned Items
A full refund applies only to items returned unworn and unused, in their original condition. You are welcome to inspect, handle, and try on items as you would in a store. If, upon inspection at our facility, we determine that an item has been worn or used beyond what is necessary to establish its nature, characteristics, and functioning, we reserve the right to deduct an amount from your refund reflecting the diminished value of the item. The deduction reflects the reduction in the item's resale value and, where an item is returned in a condition that makes it unsellable, may be up to the full price.

*Please Note: Custom strap orders are non-refundable.

How do I return or exchange my order?

If you're not 100% satisfied with your product, simply email us at customersupport@allwrists.com and we'd be happy to start a return or exchange for you. We'll create a return label for you and process your refund once you mail your package back to us! We’ll send you a notification as soon as your refund has been processed, or your requested exchange is on its way. Please allow up to 5 business days for online returns to be processed and/or shipped.

EU Customers - Scroll to the bottom of any page and click the "Withdraw from Contract" button in the footer. It takes you straight to our withdrawal form — no account or login required. You have 14 days from the day you (or someone you nominated) received the goods to start this. Fill in your name and your order details (your order number is in your confirmation email), then confirm. We'll immediately send a confirmation email so you have a record. You can ship using any carrier you choose, or request a prepaid return label from us. You are responsible for the direct cost of returning the goods. We strongly recommend a tracked service and keeping your proof of postage — this protects you, since you may need to show the goods were sent back. we’ll send you a notification as soon as your refund has been processed, or your requested exchange is on its way. Please allow up to 5 business days for online returns to be processed and/or shipped.

For any further questions, feel free to shoot us a note at info@allwrists.com.